Progress
A service survey on residents' assessments of public services has not been performed. However, Alcoa Fjardaál has included the following questions in its community surveys since 2007. The outcome of these surveys is shown here.
Figure 3. The average on a scale of 1-7 is based on participants' responses. Totally satisfied (7), Very satisfied (6), Rather satisfied (5), Neither nor (4), Rather dissatisfied (3), Very dissatisfied ( 2), and Completely dissatisfied (1).
Figure 4. Results from a survey among residents of East Iceland 2020, where unsatisfied respondents were asked: "What services in Middle East Iceland do you think need improvement?" The figure also shows the evolution of scores from 2007 - to 2023. Note that in 2018 and earlier, those who said they were neither satisfied nor dissatisfied were also asked this question, and therefore, developments should be interpreted with caution.
You can view Capacent's older reports on opinion polls in the report database (Icelandic).
Updated: June 6, 2024
Source: Capacent Gallup opinion poll 2023
Metrics, Targets and Monitoring Protocol
What is measured?
Satisfaction with public services in local municipalities. (Project effect: induced).
Monitoring Protocol
Questionnaire will be made in cooperation with Capacent (formerly Gallup).
Targets
To be determined in cooperation with municipalities once results from first survey are available.
Possible response actions
Not applicable, monitoring only.
Changes of indicator
Changes in the third phase:
The original name of the indicator was “Health care services in Nearby Communities “, and it had only one scale: Satisfaction with health care service in East Iceland. In the third phase, a new scale was added to the indicator: Satisfaction with public services in local municipalities. The scale was added because of a clear request from participants in a meeting collecting information. Based on that, the indicator’s name was changed to “Public Services in Nearby Communities “, which would apply to both scales.
In an update on the website in 2020, the indicator was divided back into two indicators: 1.6.1 Healthcare and 1.6.2 Public service.
This indicator was originally number 7.1. It was then named Level of Health Care Service and can be found under that number in documents of the project from 2005 and 2006.
The indicator number has been changed twice.
| Year | Nr. | Indicator name |
|---|---|---|
| 2020 | 1.6.2 | Public service |
| 2007 | 1.16b | Public Services in Nearby Communities |
Baseline
Figure 8. Those dissatisfied with the services available in the Middle East (Q. 5) were asked this question. In this question, it was possible to select more than one option. Percentages are therefore calculated according to the number of those who took a stand and n
Revised and updated: May 12, 2020
Source: Capacent Gallup opinion poll 2009
Rationale for Indicator Selection
The current rationale for Indicator selection
The Kárahnjúkar and Fjardaal projects could influence the demand for services provided by the national government and municipalities in East Iceland. The increased number of people living in local communities during the projects' construction and operational phases will increase demand for various services such as health care, waste management, schools, and daycare. The increase in population will be both a direct effect of employees and contractors, as well as an indirect effect of people moving to the area in association with businesses providing goods and services to the projects. Access to health care and service quality are services that need to keep pace with the increase in population.
The original rationale for indicator selection
The Kárahnjúkar and Fjarðaál projects are likely to influence the demand for services provided by the national government and municipalities in East Iceland. The increased number of people living in local communities during both the construction and operational phases of the projects will increase demand for various services such as health care, waste management, schools, and daycare. The increase in population will be both a direct effect of employees and contractors, as well as an indirect effect of people moving to the area in association with businesses providing goods and services to the projects. Access to health care and the quality of the service is an examples of services that need to keep pace with the increase in population.
From phase I/II report on indicators and baseline from April 2005
Further reading
Alcoa-Fjarðaál - Viðhorf íbúa Mið-Austurlands
Lýsing á rannsókn
Unnið fyrir Alcoa Fjarðaál
Markmið: Að kanna viðhorf til Alcoa Fjarðaáls og þróun þar á
Framkvæmdatími: 29. október - 2. desember 2019
Aðferð: Netkönnun
Úrtak: 1225 manns á Austurlandi, 18 ára og eldri, handahófsvaldir úr þjóðskrá
Stærð úrtaks og svörun
Úrtak: 1225
Svara ekki: 682
Fjöldi svarenda: 543
Þátttökuhlutfall: 44,3%
You can view more material related to the indicator by clicking on the link above.