Progress
Maskína conducted a service survey that began in 2019 for the Sjúkratryggingar Íslands regarding services at health centers in the rural areas and in the capital area. The table below shows the results of five questions in the survey. These results are obtained by summing up the answers from all health care facilities in the East and comparing them with the rural areas on the one hand and health facilities in the capital area on the other hand.
Figure 3. Maskína service survey 2019 - 2023: Was your case resolved well or badly the last time you came to healthcare?
Figure 4. Maskína service survey 2019 - 2023: How adequate or inadeqaute was the information/education received when you arrived at the health care facility?
Figure 5. Maskína service survey 2019 - 2023: How did you manage to get a convenient appointment/service of health care in your area the last time you looked for it?
Source: Mælaborð Maskínu (maskina.is) og Mælaborð Maskínu (maskina.is)
Updated : 31. July 2024
Metrics, Targets and Monitoring Protocol
Metrics: What is measured?
Satisfaction with health care service in East Iceland. (Project effect: induced).
Monitoring Protocol
The Director of public health conducts surveys in all health care centers and hospitals around Iceland every year. Results from the last question in the survey (16 e) will be used: “Overall, how happy or unhappy are you with the service in this health care center?” Information will be collected every year.
Targets
Results remain stable or improve.
Possible response actions
Not applicable, monitoring only.
Changes of indicator
Changes in third phase:
The originally name of the indicator was „Health care services in Nearby Communities“ and it had only one scale: Satisfaction with health care service in East Iceland. In third phase a new scale was added to the indicator: Satisfaction with public services in local municipalities. The scale was added because of a clear request from participant in a meeting collecting information. Based on that, the name of the indicator was changed to „Public Services in Nearby Communities“ so it would apply to both scales in the indicator.
In an update on the website in 2020, the indicator was divided back into two indicators: 1.6.1 Healthcare og 1.6.2 Public service.
This indicator was originally number 7.1. It was then named Level of Health Care Service and can be found under that number in documents of the project from 2005 and 2006.
The indicator number has been changed twice.
| Year | Nr. | Indicator name |
|---|---|---|
| 2020 | 1.6.1 | Healthcare |
| 2007 | 1.16a | Public Services in Nearby Communities |
Baseline
The Directorate of Health used to conduct surveys in healthcare centres around Iceland every two or three years to collect information about the quality of services. The table below shows the results of two questions in the survey. These results are calculated by adding answers from all healthcare centres in East Iceland, but they were not available and broken down by individual healthcare centres.
| Was your concern adequately addressed during your visit? | Were you happy with how your concern was addressed? | |
|---|---|---|
| Yes | 77,7% | 83,5% |
| Partly | 20,8% | 13,5% |
| No | 1,5% | 3,1% |
| Was your concern adequately addressed during your visit? | Were you happy with how your concern was addressed? | |
|---|---|---|
| Yes | 80,3% | 80,6% |
| Partly | 16,8% | 17,5% |
| No | 2,9% | 1,9% |
Rationale for Indicator Selection
Current rationale for Indicator selection
The Kárahnjúkar and Fjardaal projects could possibly influence the demand for services provided by the national government and municipalities in East Iceland. The increased number of people living in local communities during both the construction and operational phases of the projects will increase demand for various services such as health care, waste management, schools, and day care. The increase in population will be both a direct effect of employees and contractors, as well as an indirect effect of people moving to the area in association with businesses providing goods and services to the projects. Access to health care and the quality of the service is an example of services that need to keep pace with the increase in population.
Original rationale for indicator selection
The Kárahnjúkar and Fjarðaál projects are likely to influence the demand for services provided by the national government and municipalities in East Iceland. The increased number of people living in local communities during both the construction and operational phases of the projects will increase demand for various services such as health care, waste management, schools, and day care. The increase in population will be both a direct effect of employees and contractors, as well as an indirect effect of people moving to the area in association with businesses providing goods and services to the projects. Access to health care and the quality of the service is an example of services that need to keep pace with the increase in population.
From phase I/II report on indicators and baseline from April 2005